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George Borst's move in 1997 to Toyota Motor Credit Corp. puzzled some Toyota insiders because of his lack of experience within the finance arm. |
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LOS ANGELES ? George Borst, who led Lexus through the endaka currency exchange crisis of the mid-1990s and who has been CEO of Toyota Financial Services for the past 13 years, announced his retirement from Toyota today.
Borst will stay with the U.S. credit and insurance arm through the end of September, he told a meeting of top Toyota and Lexus dealers. He will turn 65 on Sept. 2.
His replacement will be Mike Groff, 58, the seventh employee hired by Toyota Motor Credit Corp. when the captive finance company was formed in 1983. Groff has been head of Toyota Financial Services' sales and marketing for the past five years.
Borst presided over massive growth in Toyota's finance arm ? from about $21 billion in assets in 1997 to $91 billion today, with its operating income jumping sixfold in that period, to $1.8 billion. Toyota's share of its dealers' finance business has soared from 37 percent in 1997 to 64 percent today.
In an interview, Borst said Groff is an excellent choice as his successor.
"Mike has worked in the branches and regions, in operations and strategic planning," Borst said. "His five years in sales and marketing have been the toughest five years ever, and we've had terrific results in that time."
Hired by McCurry
Borst was hired in 1985 by legendary Toyota Motor Sales U.S.A. executive Bob McCurry to oversee the marketing department, a position that evolved into running Toyota's budding strategic planning department in 1991.
But his biggest challenge may have been as general manager of Lexus Division, a job he assumed in 1993. During his tenure, the dollar collapsed against the yen, making the cost of Japan-built vehicles sold in America much more expensive. The yen went from 115 to 80 to the dollar by 1995, and Lexus' launch momentum was derailed.
"I am most proud of my time at Lexus," Borst said in an interview. "When we started to struggle, we could have had bargain-basement sales and eliminated all those customer handling touches. This was our first test of who we were. And in 1995, even as our sales volume had dropped, we still swept the J.D. Power awards."
Borst's move in 1997 to Toyota Motor Credit Corp. puzzled some Toyota insiders because of his lack of experience within the finance arm. At the time, even Borst admitted he was a bit at sea. But his background in strategic planning helped meld an organization that has become a financial powerhouse.
In 2000, Toyota Motor Corp.'s 16 separate finance arms worldwide were absorbed by a new global finance unit called Toyota Financial Services Corp. Borst was named CEO of Toyota Financial Services U.S.A.
One of his first moves was to create a collaborative management committee to analyze strategies to help build the business. He also changed the unit's field structure.
In 2001, Toyota decided that its 36 finance branch offices should handle only dealer business and stop handling customer interaction. Instead, three call centers handled all customer service. About 1,000 people were affected, and some branch offices were closed. But with more than a year's notice, Toyota Financial suffered little loss of service in the move.
Award winner
The increased efficiencies allowed the unit's volumes to nearly double in five years ? growth that slowed only when the recession hit. Again, Borst made a tough decision, refusing to let Toyota Financial back out of leasing when the rest of the industry panicked. Toyota stood by its residual values, and dealers and retail customers stayed loyal to the brand.
As a result, Toyota has 345,000 off-lease customers returning to the fold within the next 18 months ? a significant opportunity for loyalty retention, Borst said.
"When you think of how competitive this market is, that's a significant advantage," he said. "Were giving dealers 18,000 leads a month from this."
Toyota Financial Services is now the No. 2 issuer of commercial paper in the world, behind General Electric. And the unit's in-house treasury department has won all four of the financial services industry's coveted awards for performance, stability, speed-to-market and risk management. No company, automotive or otherwise, has ever done that, Toyota said.
Those were key reasons why Borst was named an Automotive News All-Star in 2012.
Borst said he was proud that Toyota's finance arm ranked atop seven categories in the recent National Automobile Dealers Association survey.
"Toyota dealers can only get their cars from Toyota," he said. "But finance is a commodity product. It's a relationship business."
You can reach Mark Rechtin at mrechtin@crain.com. -- Follow Mark on
Source: http://www.autonews.com/article/20130729/OEM02/130729894/borst-will-retire-as-toyota-finance-chief
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By Tom Fornelli | College Football Writer
Florida will be starting camp Friday, but it appears the Gators will be without their starting quarterback for at least the first few practices.
The school announced on Tuesday that quarterback Jeff Driskel had undergone an appendectomy. Not a major surgery, by any means, but one that his coach says could keep him out for a few weeks as he recovers.
?Jeff had acute appendicitis and fortunately the medical staff caught it very quickly,? said Will Muschamp in a release. ?His surgery went well and how long he is out will be determined by how his body responds, which could be two weeks.?
Now, the good news for Driskel is that with the transfer of Jacoby Brissett during the offseason, he's the unquestioned starter heading into camp, and that's not likely to change following the appendectomy. The bad news is that Driskel is the unquestioned starter and he could be missing out on a couple weeks of important practices as the Gators prepare for the 2013 season.
If Driskel's appendix wasn't so selfish it would have become inflammed and uncomfortable in June or something.
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HONG KONG (AP) ? It was shot in single takes with amateur actors, hobbyist directors and about $650 ? mainly to pay for a room in the same Hong Kong hotel that briefly housed Edward Snowden.
But the short YouTube film some bill as the first movie about the National Security Agency leaker is a source of pride for the friends who made it, even as they acknowledge its limitations.
"Verax" gained much popularity at first, having been released just two days after Snowden left Hong Kong for Moscow, where he remains, but praise of the film has given way to criticism, with many viewers berating the four directors for amateur work and bad casting.
The five-minute film is filled with Hong Kong scenery and melodramatic music and stars Andrew Cromeek, an American school teacher in Hong Kong with an uncanny resemblance to Snowden.
Cromeek is unfazed by the critics, noting none of the actors is a professional and that they didn't think the mere YouTube video would gain so much attention in the first place.
"I think the way it was shot was quite cool," he said. "We are all amateur actors. We all had one take. It was kind of like, shoot, go, OK, done. So it's fine. It's completely OK if people are like, 'It's the worst acting in the world.' It's totally fine with me."
Jeff Floro said he and the other directors, Edwin Lee, Shawn Tse and Marcus Tsui, had only wanted to hone their guerrilla filmmaking style and produce something that was relevant to Hong Kong at that time. Floro himself works in finance by day, and creates movies as a hobby.
Given the fact that little of Snowden was known at that time, the directors agreed to focus the film's attention on the relationships between different groups and agencies in Hong Kong.
They played with different ideas, "but in the end we felt like the tension is just there as it is, and we could just let it go through those circles and not actually highlight too much of Edward Snowden, considering we didn't have that much information about him," Floro said.
Money wasn't a concern of the filmmakers, who spent about 5,000 Hong Kong dollars (US$645) to make the film, most used to book a room at the Mira Hotel where Snowden stayed part of the time he was in Hong Kong.
"I think it was more about love of filmmaking, and we just thought it was relevant to Hong Kong," Floro said. "If we had wanted to cash it out, I think would have taken more time to really like, I guess put something longer together. And really like, try to pitch it, sell it in that way."
They plans to take "Verax" to film festivals and have been open about shooting a sequel.
Source: http://news.yahoo.com/friends-proud-amateur-film-snowdens-hk-stay-084554109.html
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